‘Unable To Access RR Email After Changing Password’ How to troubleshooting this problem?
The problem of not being able to access Roadrunner email has become quite common as the majority of people are facing it. The problem has particular appeared in Samsung Galaxy S9 and S9+, and people don't know how to fix this problem. This is exactly what we are going to discuss today.
Samsung Galaxy S9 has broken a number of records from the very first day of its launch. This smartphone is arguably the best smartphone available on the market right now. When it comes to features, there isn't a smartphone that stands out this amazing smartphone.
Despite all the excellent features and functionality of this device, there is one problem that people are facing in this device, i.e., unable to access email after changing the password of the same account in the email app.
The problem is appearing in Roadrunner email in particular, which is making RR email users red faced because they use RR email for accomplishing business related tasks, but this annoying issue is making all of their work suffer. They don't know how to get rid of this problem, but they want to fix it as soon as possible.
The problem started to appear when they changed password to their RR email a few days ago. They configured RR email in the email app on their Galaxy S9, and after they changed the password of their RR email, they received a message that said, 'username or password is incorrect'. They don't know how to fix this error, but they want a solution to this problem quickly.
What they did is, they entered RR email address and verified the new password, but then, they saw that aforementioned on the screen. Some people have also seen 'POP3/IMAP access isn't turned on' message. When they tried to set up email manually, then they had to enter information related to their RR email account.
How to troubleshooting this problem?
The troubleshooting process begin with checking the email address and password, whether those are correct or not. After check RR email ID and password, they will have to verify the same by accessing their email on a computer. If they have entered the correct email address and password, but are still facing the issue, then it is suggested to clear the cache and data of Samsung Galaxy S9 email app. After clearing the cache and data, they will have to set up their email account again and enter below-mentioned values.
Below-mentioned are the settings that need to be entered:
- In 'Server' option, type 'pop.mail.rr.com'.
- In 'Port' option, type '995'.
- Choose 'Yes' for the option named 'Requires SSL'.
Outgoing Mail (SMTP) Server
- In 'Server' option, type 'smtp.mail.rr.com'.
- In 'Port' option, enter '465 or 587'.
- For 'Requires SSL' option, select 'Yes'.
- For 'Requires TLS', option, select 'Yes' (only if this option is available)
- For 'Requires authentication' option, select 'Yes'.
Enter log in related information
- Email address: Type in your RR email address (including @rr.com)
- Password: Enter your Roadrunner email password.
- Requires authentication: Yes
If you want to set up your Roadrunner email using IMAP setting, then here are the values that you are going to enter:
Incoming Mail (IMAP) Server
- In 'Server' option, type 'pop.mail.rr.com'.
- In 'Port' option, type '993'.
- Choose 'Yes' for the option named 'Requires SSL'.
Outgoing Mail (SMTP) Server
- In 'Server' option, type 'smtp.mail.rr.com'.
- In 'Port' option, enter '465 or 587'.
- For 'Requires SSL' option, select 'Yes'.
- For 'Requires authentication' option, select 'Yes'.
Enter log in related information
- Email address: Type in your RR email address (including @rr.com)
- Password: Enter your Roadrunner email password.
- Requires authentication: Yes
RR email users can solve the problem by entering the settings mentioned above, but if the problem continues to appear, then take help of RR email help and support providers.
